Knowledge base
Uses approved answers and service information.
Cadence Support
Support that answers faster without overloading your team
Cadence Support helps service teams handle frequent questions, qualify requests, create tickets and escalate the right cases.
Customer support
Reduce repetitive support work.
The system answers known questions, documents the interaction and routes complex requests to the right person.
- Answers frequent questions using approved content.
- Creates and qualifies tickets.
- Routes urgent or sensitive requests.
- Summarizes conversations for the team.
What the system does
Connected to your operations
Tickets
Creates and routes tickets with useful context.
Escalation
Transfers complex cases to the right person.
Use cases
Great for these frequent requests
Frequent questions
Business hours, status, pricing, process and basic requests.
Technical requests
Collect details before escalation.
Follow-up requests
Create a ticket and notify the team.
Make customer support faster and easier to manage.
We can start from your current process and turn it into a reliable AI-assisted workflow.